“Governments are facing unprecedented levels of uncertainty due to the COVID-19 pandemic. CIOs must identify and act upon digital government strategies and plans that can lead to future positive outcomes regardless of the uncertainty.”
The crisis has driven many governments to embrace digital transformation and accelerate the adoption of new technologies. Read Gartner’s key findings and action recommendations government CIOs can take during the respond, recover and renew phases of the pandemic to reset and future-proof their digital transformation strategies and plans.
- Mitigate risk and close performance gaps in applications or services that were quickly deployed during the crisis by conducting security and CX audits.
- Leverage data from across the ecosystem to support decision making, while still prioritize privacy and security requirements
- Improve government workforce effectiveness in areas of productivity, safety and work-life balance, as well as the quality, of the services delivered by their workforce.
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Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner: Postpandemic Scenarios: The Future of Digital Government Transformation, Dean Lacheca, Bill Finnerty, Andrea Di Maio, Arthur Mickoleit, Rick Howard, 9 June 2020.